Customer Support Representative (BPO) - Join Accenture with Bonus!

Join Accenture, a global leader in professional services, and launch your career as a Customer Support Representative in our dynamic BPO team. Based in beautiful Bali, you’ll deliver exceptional service to international clients while enjoying a competitive salary of Rp 6,000,000 - Rp 10,000,000 per bulan.

As a Customer Support Representative at Accenture in Bali, you will be the first point of contact for international clients, providing them with the assistance they need. Using tools like Zendesk and Salesforce, you will handle inquiries, resolve issues, and ensure customer satisfaction. This role offers a unique opportunity to work in a vibrant, multicultural environment while growing your career in the BPO industry.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support to international clients through various channels such as email, phone, and chat.
• Use Zendesk and Salesforce to manage and track customer inquiries and issues.
• Resolve customer complaints and concerns in a timely and professional manner.
• Collaborate with the team to improve customer satisfaction and service quality.
• Stay updated with industry trends and best practices in customer support.
• Participate in training and development programs to enhance your skills.
• Contribute to the team’s success by meeting and exceeding performance targets.
• Ensure all customer interactions are documented and follow company policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer support or a related field.
• Proven experience in handling international clients.
• Fluency in English, both written and spoken.
• Knowledge of CRM systems like Salesforce.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, multicultural environment.
• Strong problem-solving and analytical skills.
• Bachelor’s degree in Business Administration, Communications, or a related field.

🛠️ Keahlian

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