IT Technical Support Specialist (Bali - Remote/Hybrid Options)

Join Cartal Enterprises Inc. (Variance Trading Corporation) as our next IT Technical Support Specialist and become the backbone of our digital operations in Bali’s thriving tech ecosystem! Based in stunning locations like Canggu, Ubud, or Denpasar, you’ll help our team of 200+ employees maintain seamless IT infrastructure while supporting our growing online trading platform. With remote/hybrid options, you’ll enjoy flexible work arrangements tailored to your lifestyle.

As our IT Technical Support Specialist, you’ll be the go-to expert for all things tech. Your daily tasks will include troubleshooting hardware/software issues, providing first-line support to employees, and ensuring our systems run smoothly. You’ll work with industry-standard tools like ServiceNow, Jira, and Microsoft 365, collaborating closely with our development team to resolve complex technical challenges.

At Cartal Enterprises Inc., we’re more than just a company—we’re a community of innovators, problem-solvers, and tech enthusiasts. Join us and be part of a dynamic team that values collaboration, continuous learning, and a healthy work-life balance.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to employees, resolving hardware, software, and network issues promptly
• Troubleshoot and diagnose technical problems using industry-standard tools like ServiceNow, Jira, and Microsoft 365
• Install, configure, and maintain IT equipment, including desktops, laptops, and peripherals
• Monitor and maintain network infrastructure, ensuring optimal performance and security
• Document technical issues, solutions, and procedures for future reference
• Collaborate with the development team to identify and resolve technical challenges
• Assist in implementing and maintaining security protocols and best practices
• Stay up-to-date with the latest technological advancements and industry trends

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Information Technology, Computer Science, or a related field
• Minimum 3 years of experience in IT technical support or a similar role
• Proven experience with troubleshooting and resolving technical issues
• Familiarity with industry-standard tools like ServiceNow, Jira, and Microsoft 365
• Strong problem-solving skills and a customer-centric approach
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Fluency in English, both written and spoken

🛠️ Keahlian

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