Customer Service Representative (Contact Center Agent) - Private Hospital Support | Semarang

Join Infomedia Nusantara as a Customer Service Representative (Contact Center Agent) in Semarang! We are seeking dynamic and empathetic individuals to join our team in supporting a leading private hospital. This role is perfect for those who thrive in fast-paced environments, enjoy helping others, and are passionate about delivering exceptional customer service. Our hospital is committed to providing top-notch healthcare services, and we need dedicated professionals like you to ensure a seamless experience for our patients and visitors.

As a Customer Service Representative, you will be the first point of contact for our patients, handling inquiries, complaints, and requests with professionalism and care. You will work closely with our hospital staff to resolve issues efficiently and ensure customer satisfaction. This role offers a unique opportunity to make a tangible difference in the lives of our patients while growing your career in the healthcare industry.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Answer and direct incoming calls, emails, and chat inquiries from patients, visitors, and staff with professionalism and empathy.
• Provide information about hospital services, policies, and procedures to ensure patients understand their care options.
• Document and track customer interactions and complaints using our CRM system.
• Escalate complex issues to the appropriate hospital departments for resolution.
• Maintain accurate and up-to-date records of all customer interactions.
• Assist in the development and implementation of customer service improvement initiatives.
• Collaborate with hospital staff to ensure a seamless and positive experience for patients and visitors.
• Adhere to hospital policies and procedures, including confidentiality and data protection guidelines.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum 2 years of experience in customer service, contact center, or a similar role in the healthcare industry.
• Excellent communication skills, both verbal and written, in Indonesian.
• Strong problem-solving and conflict resolution skills.
• Ability to work well under pressure and meet tight deadlines.
• Proficiency in using CRM software, such as Salesforce or Zoho.
• Familiarity with healthcare terminology and procedures.
• Ability to work both independently and as part of a team.

🛠️ Keahlian

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